Effective Date: 17th January 2025

At Burner Market, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, please review our return policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 30 days of receiving your order.
• Perishable goods (such as food items) are non-returnable unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at hello**@burnermarket.com** or call [Insert Phone Number] to request a return. Include your order number, item(s) you wish to return, and reason for the return.
2. Approval: Our team will review your request and, if eligible, provide you with return instructions.
3. Shipping: Pack the item securely and use the provided return shipping label (if applicable). You are responsible for return shipping costs unless the item is damaged or defective.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Partial Refunds: If the item is not returned in its original condition (e.g., opened or damaged), a partial refund may be granted.
• Non-Refundable Items: Sale items, gift cards, and perishable goods cannot be refunded unless they are defective or damaged upon arrival.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@burnermarket.com and we will assist you with the exchange process.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at hello@burnermarket.com with your order number and photos of the damaged item. We will provide a replacement or issue a refund, depending on availability.

6. Return Shipping

You are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at:

Burner Market Customer Support

Email: hello@burnermarket.com

Phone: +254 722235314

Address: Redhill, Limuru